Nintendo has reportedly made moves to outsource its customer support services from the US to parts of South America, with hundreds of contractors now looking for new jobs. The move from Nintendo came six months after the company sent a letter to some of its contractors back in March stating that their agreements would end in September.
Nintendo’s move to outsource some jobs from the US to South America came amid the success of the Switch 2. With the Switch 2 reaching over two million units sold in Japan, Nintendo’s latest console will be a hot commodity this holiday season. Part of the experience of setting up a new console sometimes falls on customer support service agents, who take questions from Nintendo customers daily. Some of the tasks that these agents are tasked with handling include offering financial support, settling account bans, and technical troubleshooting with Nintendo consoles and accessories.
Nintendo Is Outsourcing Some Customer Service Jobs to South America
With the holiday shopping season and the launch of games like Metroid Prime 4: Beyond just months away, a new report stated that Nintendo is expanding its customer support services outside the US. As reported by IGN, approximately 200 contractors were affected by Nintendo’s decision to outsource some customer service positions to South American countries such as Brazil, Nicaragua, and Argentina. According to sources who spoke on condition of anonymity, Nintendo utilized two different US-based agencies to fill these customer service roles, with some on-site overseer positions at Nintendo of America’s main office in Redmond, Washington. The sources expressed concern that the new agents will have to overcome language barriers and a rush of new Switch 2 owners who may ask for assistance with setting up their new consoles.
The outsourcing decision by Nintendo was made as the gaming industry continues to experience layoffs across the board. Some of the positions that have been affected by the industry-wide cuts include customer service, art, and quality assurance. In response to the outsourcing report, Nintendo said, “We continue to evolve and expand our customer service model with external partners that have deep experience in all the markets we serve across the Americas. This approach allows us to support the full scope of our customer service mission in both North America and our growing Latin American markets, and better scale to seasonal needs for consistent support.” Nintendo also stated some parts of the initial report were inaccurate, but the company did not elaborate on its position further.
As the Switch 2 gears up for its first holiday shopping season, Nintendo’s choice to outsource its customer support comes at a crucial time for the gaming giant. With customers looking to get a new Switch 2 console, games, or accessories for their holiday shopping lists, only time will tell how the outsourcing decision will affect Nintendo’s customers and its bottom line in the long term.
- Brand
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Nintendo
- Original Release Date
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June 5, 2025
- Original MSRP (USD)
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$449.99
- Operating System
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Proprietary
- Resolution
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1080p (handheld) / 4K (docked)
- HDR Support
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Yes
The successor to 2017’s Nintendo Switch continues down the same path as its predecessor, providing a hybrid experience that supports both home and handheld gaming. Launching on June 5, 2025, with games like Mario Kart World, the basic Nintendo Switch 2 bundle comes with the console, Joy-Con 2, straps for the controller, a dock, an AC adapter, an HDMI cable, and a Joy-Con 2 grip.
